Returns and Refunds Policy

Thank you for your purchase. We hope you are satisfied with your purchase. However, if for any reason you are not completely satisfied, you may return the product. Please find further information on our returns policy below.


RETURNS

To be eligible for a refund, you must return the product within 14 calendar days of the date of receipt. The product must be in the same condition as when you received it and must not have suffered any damage.

If the return is due to an error on the part of the customer, the customer will be responsible for the postage costs. The exact amount will depend on the courier chosen. If, due to an error on our part, the goods received are damaged or do not comply with the order, the customer will not be required to pay the postage costs.


RETURNS PROCEDURE

To return an item, please contact customer services to obtain the returns address. Once you have received the address, pack the item securely in its original packaging and [include proof of purchase].


In some cases, return postage is free of charge. If you return an item and the reason for the return is not due to an error on the part of curdleac.com, the cost of the return postage will be deducted from your refund.


REFUNDS

Once we have received the return and checked its condition, we will proceed with a refund or replacement. Please allow at least 14 days from receipt of the item for your return or replacement to be processed. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your card issuer. We will notify you by email once your return has been processed.


EXCEPTIONS

The following items cannot be returned or replaced:

  • perishable items
  • underwear
  • gift vouchers
  • personalised items
  • digital products

For faulty or damaged products, please contact us using the contact details below to arrange a refund or replacement.


QUESTIONS

If you have any questions regarding our returns policy, please contact us via our customer service centre.

If you wish to cancel your order before delivery and the timeframe indicated on the website allows you to initiate the cancellation process, the order can be cancelled.

The shop does not impose any time limit on the number of days within which an order can be cancelled. If the order has not yet been dispatched, you may cancel it.

Once the order has been placed, we will process it within 2–3 days.

PLEASE NOTE

If the return is due to an error on the part of the customer, the customer is responsible for the postage costs. The exact amount depends on the courier chosen.

If, for reasons attributable to us, the goods received are damaged or do not comply with the order, the customer is not required to pay the postage costs for this reason.